Refund policy

Inspection and Issues: Please inspect your order upon receipt and contact us immediately at hello@bare-protein.com if the item is defective, damaged, or if you receive the wrong variant or item so that we can evaluate the issue and make it right.

Return Policy: Except for any products designated on the Website as final sale or non-returnable, we will accept an exchange or a return of products purchased from our Website and shipped within Canada for a refund of your purchase price, less outbound and return shipping, if you are not completely satisfied and request a return or exchange within 15 days from the date of purchase. Opened or partially used products are not eligible for return or refund.

International Orders: We do not accept returns or exchanges for international orders. International customers are responsible for all customs duties, taxes, and return shipping costs, and we reserve the right to refuse returns on international orders at our sole discretion.

How to Initiate a Return: To start your return, please contact us at hello@bare-protein.com. No returns or exchanges will be accepted without receiving prior approval. Canadian customers will receive instructions for return shipping upon approval. If you are returning items from multiple orders, they must be shipped separately. You bear the risk of loss during shipment.

Refund Processing: Refunds and exchanges are processed once the return is received. If your return is approved for a refund, you'll be automatically refunded on your original payment method used on the Website. Refunds take between 1-3 business days to fully process following the completion of our inspection of your return.

Purchases from Other Retailers: If purchased from another retailer, please contact that retailer directly for information on their return policy.

Questions? If you have any questions about our Returns or Exchange process, feel free to reach out to us at hello@bare-protein.com